Shipping

All orders are shipped from Bandung, Indonesia via FedEx for standard shipping and via EMS for economy shipping.

We typically process and dispatch orders within 3 business days if the item is in stock. If an item is unavailable, we will notify you via email within 24-48 hours.

Please note that Ji Eun Studio is not responsible for lost, stolen, or delayed packages due to postal service issues.

Customs & Duties

International orders may be subject to customs duties and taxes upon arrival in the destination country. These charges are determined by local authorities and must be paid by the recipient. As customs policies vary by country, we recommend checking with your local customs office for details.

Ji Eun Studio cannot accept returns or provide refunds for orders refused due to unpaid customs fees. Additionally, parcels returned to us by the shipping company due to unpaid customs charges will not be eligible for a refund.

Order Cancellations & Changes

We aim to process and ship orders as quickly as possible. Once an order has been shipped, we are unable to modify or cancel it. If you need to make changes or cancel an order, please contact us immediately at support@jieunstudio.com.

Damage Items

If you receive a damaged or defective item, please contact Ji Eun Studio immediately. We will assess the damage and arrange for a replacement or repair.

Exchanges & Refunds

You may return or exchange an undamaged product within 30 days of purchase, provided it is unused and in its original condition.

• Customers are responsible for return shipping costs.
• A $20 handling fee will be deducted from all refunds.
• Returns and exchanges are at the customer's cost and risk.

Exceptions: Sale items, discontinued products, and charity purchases are final sale and cannot be returned.

How To Return Your Order

To initiate a return, please contact us through our website. We will respond within 48 hours with return instructions.

Returned items must be in their original condition and packaging to qualify for a refund. Refunds for incorrect or defective items will include standard return postage costs. Any additional shipping charges paid by Ji Eun Studio for non-defective returns will be deducted from the refund.

To ensure safe return delivery, we recommend using a rigid cardboard box and purchasing shipping insurance. Ji Eun Studio is not responsible for returns damaged in transit.

Lost Parcels & Delivery Issues

Ji Eun Studio is not liable for orders shipped to incorrect addresses due to customer errors. If you need to update your shipping information, please notify us within 12 hours of placing your order.

If a package is lost, we will assist in liaising with the courier service to locate it or file a claim. However, any additional costs incurred will be the customer's responsibility.

Chargebacks & Bank Disputes

We strive to resolve all issues directly with our customers. Filing a chargeback or dispute with your bank before contacting us may result in a prolonged resolution process. Any fees incurred due to chargebacks are the customer’s responsibility.

Agreement

By completing a purchase through our website, you agree to all terms and conditions outlined above.